Nutrisystem is a reliable and effective weight loss solution that has been on the market for nearly half a century. It boasts millions of satisfied customers and offers customizable meal plans that can suit both your dietary needs and your schedule. However, it is good to know that you can opt out in case it no longer works for you. Here is how to cancel Nutrisystem or simply modify your orders or delay your deliveries.
Customizing Your Nutrisystem Order
If you want to edit your order before it ships, you need to make the desired changes by 6 pm EST on the day before your next scheduled delivery date. To customize your order you need to:
- Go to the Nutrisystem website;
- Log into your account using your credentials;
- Click the Manage My Next Auto-Delivery Order button;
- Make the desired changes.
While modifying your order, you can add, remove, and change the meals and snacks in your order, add or remove Nutrisystem shakes, and upgrade or downgrade to another plan. However, it is important to note that order customization is only included in the Core, Uniquely Yours, and Uniquely Yours Plus plans. Thus, if you go with the Basic plan, you cannot make all the abovementioned changes unless you pay an additional $25.00 fee.
Delaying Your Delivery
Like in the case of order modifications, you can delay your Nutrisystem delivery straight from your Nutrisystem account. You need to:
- Go to the Nutrisystem website;
- Log into your account using your credentials;
- Click the Manage My Next Auto-Delivery Order button;
- Locate your next order ship date on the screen;
- Click to delay and choose the desired date.
You can choose how long you want to delay your delivery, e.g. a month or 2 months. You only need to make sure you state your decision to delay by 6 pm EST on the day before your next scheduled delivery date.
Canceling Your Nutrisystem Subscription
Unlike with delays and modifications, you cannot cancel your Nutrisystem subscription online. Instead, you need to:
- Contact the customer support via phone by calling 1-800-585-5483;
- Choose option 1;
- Choose option 5;
- Provide your first name, last name, and preferably your order number.
The customer service will do the rest. Nutrisystem support staff is incredibly kind, so although you cannot avoid talking to someone about your cancelation, you do not have to worry about the staff trying to convince you to make a purchase or keep a subscription you no longer desire. You should call to cancel no later than 6 pm EST on the day before your next scheduled delivery date.
While the canceling process is rather simple, you need to keep in mind that if you opted for auto-shipments and decided to cancel after the first 14 days from the date when you placed your order but before you paid for your second shipment, you will be charged a $125 fee for the auto-delivery discount you received on your first order.
A Better Meal Delivery Service Experience
If you’re looking for a Meal Delivery Service that will not disappoint you, we recommend you check out Home Chef. With 200 million meals served, it’s probably the best company on the market. You can read our comprehensive review of Home Chef to learn more or just check out their site.
If your experience with Nutrisystem was not as great as expected, there is no need to worry. There are plenty of other meal delivery services that are convenient, budget-friendly, and perhaps more suitable for your weight loss goals. To help you make your choice more easily, we have assembled a list of the best weight loss meal delivery programs in the US.
Refund Policy
If you are not completely satisfied with your first Nutrisystem delivery, there is no need to worry because you can get your money back. You simply need to contact the customer service via phone by calling 1-800-727-8046. You should get in touch with the support staff within 14 days and send back the remaining items in your delivery. The service will provide a full refund, minus the potential shipping costs.
Bottom Line
Nutrisystem meal delivery service makes it easy to modify your orders or delay your deliveries, as you can make the desired changes online, straight from your Nutrisystem account. You cannot cancel online, but you can do it over the phone and the support staff will do its best to make the process painless. You only need to be aware that there are additional costs if you cancel after the first 14 days but before you pay for your second order. Finally, if you are not satisfied with your first delivery, you do not have to waste any money on food you do not love since you are covered by the company’s 14-day money-back guarantee.