FreshDirect VS Gobble Comparison

I counted up my orders and I have ordered from Gobble 27 times in the past year. The good news is that the food is great and the prep is lower than other mealkit providers. The bad news is that they use Ontrac Delivery and Ontrac is a HORRIBLE delivery service. I am only able to eat my Gobble mealkits about 50% of the tim. A third of the time the mealkits arrive on time and in good shape. A third of the time they arrive a day late, sometimes you can eat them and other times you can't because they were ruined due to melted ice and high temperature. Then, a third of the time Ontrac doesn't even deliver them at all. For the ones that don't show, Ontrac says they got delayed and had to throw the box away. I left Gobble a few months back because of this and this week I decided to give them a try one more time. And the result is an F-. My order was supposed to arrive on Wednesday. I looked on the Ontrac website and it was on the truck for delivery on Wednesday. Unfortunately, it didn't arrive on Wednesday. I called Ontrac on Thursday and they said they had no idea why it wasn't delivered on Wednesday but it was back on the truck on Thursday for delivery. It did finally arrive on Thursday night. When I went outside to bring the box in I could smell the food. I opened the box and it smelled horrible. Both ice bags were completely melted and actually hot. All the food was ruined, so in the trash it went. I have contacted customer service countless times and the only thing they ever do is give me a credit towards a future order that will arrive late or never at all and it all starts over again. A true episode of Groundhog Day only it results in not having food to make for my family about half the time I order.

Hi have tried two other meal delivery kits over about 15 months before Gobble, and this is my favorite. Their options are great (good variety of international flavors as well as 'american' fare), a lot of the sauces and veggies such as mirapoix are pre made/chopped to reduce prep time, and their packaging seems to be better and less waste. The meal choices are fantastic as mentioned, and they also offer many breakfast choices as well as lunch, soups and cookies. The time savings are enormous since you are getting some really great flavorful sauces, bases, and other chopped ingredients that would take a while to make from scratch. Lastly the packaging seems to have less than the others I've tried (one had insulation that was made of a fiber that was a cottony material!) They double bag anything that can potentially leak but I reuse the bags since they are always still clean, nothing has leaked yet! I highly recommend Gobble if you are looking for a way to provide your family with quick, great tasting, well balanced meals. There was one issue where instead of receiving tortellini I got veggies that looked like tortellini, and they credited my account the cost of the meals, so they seem to have good customer service.

DO NOT give this company your credit card information! I naively went through the steps that Gobble has potential customers take, and I put my credit card information in before I was able to see the menu. After seeing the menu, I realized that the meals were preselected for me and not kid friendly. I tried to change the items I wanted, and then decided that the meals did not seem suitable for my family, so I didn't want to continue with Gobble. I THOUGHT that I hadn't finalized my order, and I logged off. This was on a Tuesday. Today, Sunday, I got an email stating that my delivery would be arriving on Wednesday and that if I wanted to make any changes, I would need to do so before Friday. Ummm, it's Sunday. I called customer service to explain that I never finalized anything and did't want the delivery. The representative just kept repeated her script, saying that once I put in my credit card information that I had agreed to the terms. She also said that Friday was the last day I could make changes or cancel the order. I told her that I had just received the confirmation email today. She said that there was nothing she could do, and of course there was no supervisor I could speak to. This company is NOT trustworthy and they make it very difficult to cancel their service. I will never, ever recommend Gobble to anyone.

Please do not try this food service they are awful, army came soft bleeding into the box and we threw it all away. My wife explained it to them because they said they would stand by their stuff 100%. but of course we never heard another word from them so that just shows you what kind of place you're dealing with