Freshly VS HelloFresh Comparison

We think the meals are terrific because they are tasty, ingredients are fresh, we don't get palpitations after eating, prices are more than fair, a good variety, and huge portions.

I've given HelloFresh too many chances because I actually do like the concept and recipes. When I went to order my first free box they ended up charging me full price for it. I worked with customer services (was on hold for an atrociously long time). The second time I ordered it for my fiance and used a free box coupon and I was afraid it was going to charge me again so immediately after trying to place the order I called customer service because I'd put my payment info in but never got a confirmation that I had gotten the box for free (It showed up that it was charging me full price). When I got on the line the woman was incredibly condescending and rude to me say that it was free and I wasn't charged. I'm sorry HelloFresh--if you can get better customer service and checkout platform then maybe I'd be worth it. To top it all off I never even got my box...

Hello Fresh is TERRIBLE. I've tried Blue Apron (fantastic!) and Home Chef (just ok) in the past, and didn't ever have any issues with them. But Hello Fresh has been a nightmare. Messed up the address of the first box. Produce that goes bad VERY quickly (like the very next day). Twice in a row, the wrong ingredients were shipped. It's such a mess! I complained each time and got a credit instead of a refund which is frustrating. On top of it all, I've been very unimpressed with the meals. Very rarely has something been truly delicious. My kids will barely touch these meals, and I don't blame them. They're barely edible. (My kids are not picky eaters.) So yeah, never going back to Hello Fresh.

This is my first meal delivery service and I just finished my 2nd week and have loved every meal! There have been some meals that I look at the ingredients and think it is hardly going to make much but each meal has been at least 2 servings. And usually I get a lunch out of them too. I'm become a pescatarian and I have subbed one of the veggie meals each week with fish, which is great. There have some slight issues with a few of the bags but not a big deal and I think the instructions could be clearer. Prior to this I meal planned and grocery shopped on Sundays and made dinner every night, with some meals taking me forever to make. This service seems to have meals down to less than 30 mins and that is awesome. Also, the packaging is great. I appreciate the environmentally friendly packaging and even though I compost, it is definitely great to get exactly the right amount of veggies per meal (no more buying a bunch of scallions and only using 2). Having said all this, I have a feeling that I will get tired of the veggie options. There are only 3 choices each week but if you eat fish like I do, then you get an extra one. I feel there is too much dairy and rice, which is not something I normally eat much of. I love the service so far but may try another one at some point to change up my vegetarian options.